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Customer Service

Some Common Customer Service Inquiries Are:

In-Store Pick-Up
Please call to check the availability of your item prior to immediate pickup.
Give us a call at  254-965-9099
Questions? Text us at  254-275-5521
Please confirm your order is prepared and ready prior to coming in to pick it up in-store. 

How do I track my order?

Our shipments go out once your order status is fulfilled, then you will be notified with a message containing your shipments your tracking number.
Please use one of the links provided below to track your package:
USPS: https://www.usps.com/manage/
UPS: https://www.ups.com/track

Order Status?

Order Confirmed Order has been received, confirmed, and payment is pre-authorized for your purchase.
Manual Verification Required Order on hold while some aspect, such as FFL documentation, is manually confirmed.
Awaiting Fulfillment The checkout process has been completed and payment has been confirmed.
Awaiting Shipment Order has been pulled and packaged, and is awaiting collection.
Awaiting Pickup Order is ready and is awaiting customer in-store pick-up.
Completed Order with digital product file(s) are available for download.
Cancelled Seller has cancelled an order, due to a stock inconsistency or other reasons.

Are there any restrictions on products you can and can not ship?
It's important to note that certain products may have restricted shipping options.
Ammunition can only be shipped by UPS ground
Any Pistol or Handgun will only be Shipped by Air Options

All Firearms will need to go to an FFL (Federal Firearms License)
Learn more about what is an FFL Here: https://en.wikipedia.org/wiki/Federal_Firearms_License

If your state has additional laws for purchasing ammunition online it is your responsibility to insure that all local and state laws are being followed accurately. You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped by ground shipping. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.
*All ammunition sales will comply with local and state laws and will not be shipped to any restricted areas.*


What is your return policy?
Please Visit Our Shipping and Returns Page

If you didn't find an answer here, reach out to us directly on our CONTACT US page and pick the method that works best for you.

Great Customer Service is our goal.

How can we help you?

Send us a message

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Contact details

EMAIL US

Sales@TexanGunsAndGear.com

CALL US : 254-965-9099

TEXT US : 254-275-5521

FIND US

6688 South US-377
Stephenville, TX 76401